Frequently Asked Questions

What is Ebí?

Ebí is a marketplace and community platform where customers can discover products, explore services, shop by country market, play games, earn points, and connect with trusted vendors and professionals.

Can I place an order right now?

Ebí may be open for browsing, testing, and exploring while final setup is being completed. If an explore-only notice is shown on the website, please do not place an order until Ebí confirms that ordering is fully open.

Why do I need to choose a country?

Ebí supports different country markets. Products, prices, stock, shipping options, currency, and availability may differ between Nigeria and the United States, so choosing the correct country helps you see the right marketplace experience.

How do I create an account?

Visit My Account, choose Register, and enter the requested details. You may be asked to verify your email before logging in or joining games and reward activities.

Why do I need to verify my email?

Email verification helps protect your account, confirms that you own the email address, and supports safer participation in Ebí activities such as orders, games, referrals, and rewards.

How do Ebí games and points work?

Ebí games are designed to make shopping and community participation more engaging. Registered users may earn points from approved games, challenges, referrals, or promotions. Points and rewards are subject to Ebí rules and may be reviewed for fairness.

Can I win prizes from Ebí games?

When Ebí runs a prize campaign, the campaign rules will explain how winners are selected, what prizes are available, and how Ebí will contact winners. Ebí may review scores and remove suspicious activity before confirming winners.

How do I contact Ebí support?

For support, questions, vendor inquiries, privacy requests, or order help, contact Ebí at support@ebibuy.com.

Can businesses sell or promote services on Ebí?

Yes. Ebí is built for customers, vendors, sellers, partners, and service professionals. Business owners interested in joining Ebí can contact support@ebibuy.com for registration and partnership support.

Are prices and products the same in every country?

No. Nigeria and United States markets may have separate products, prices, shipping options, vendors, and inventory. Always confirm your selected country before browsing or ordering.