Refund Policy

Shopping With Confidence

Ebí wants customers to shop with confidence. This Refund Policy explains how returns, refunds, cancellations, exchanges, and order issues may be handled on Ebí.

Order Review

Orders may be reviewed before fulfillment. Ebí may cancel an order if payment fails, fraud risk is detected, the product is unavailable, the delivery area is unsupported, or product information was listed incorrectly.

Return Eligibility

A product may be eligible for return or refund if it arrives damaged, defective, incorrect, significantly different from the listing, or not delivered after reasonable investigation.

To request support, contact Ebí at support@ebibuy.com with the order number, product name, photos or videos where applicable, and a clear description of the issue.

Non-Returnable Items

Some items may not be eligible for return, including used personal-care products, opened hygiene-sensitive items, custom orders, digital goods, final-sale items, gift cards, downloadable content, and products damaged after delivery due to misuse.

Refund Method

Approved refunds may be returned to the original payment method, issued as store credit, replaced with another product, or resolved through vendor-supported exchange depending on the situation.

Vendor Products

If a product is sold by a vendor or third-party seller, Ebí may coordinate with the vendor to review and resolve the issue. Vendors are expected to honor Ebí marketplace standards and applicable consumer protection obligations.

Games and Promotional Items

Points, game rewards, bonus credits, referral credits, discounts, and promotional perks are not generally refundable or exchangeable for cash unless Ebí expressly states otherwise in official campaign rules.

Contact

For refund support, contact support@ebibuy.com.